Fairy Puppy Collar

Shipping & Delivery

How long does it take to get my products?

We ship all orders directly from Shanghai, China. Most orders are processed and dispatched within 2-5 business days after your purchase is confirmed and payment has been successfully verified.

Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your package’s delivery progress.

Please note that delivery times may vary depending on your location, local customs procedures, or possible delays caused by the shipping carrier.

How much does it cost?

We offer flat-rate shipping based on your destination:

European Union: Free

United Kingdom: €5

United States: €8

Australia: Free

Switzerland: €8

Indoneisia: Free

Japan: Free

South Korea: Free

South Africa: Free

Mainland China, Hong Kong SAR, Macao SAR, Taiwan: Free

Please note that delivery times may vary depending on the destination and customs processing. Estimated delivery time is 5-8 business days.

Do you ship to my area?

We currently ship to the following countries and regions, with more destinations coming soon.

Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

North America

United States.

Oceania

Australia.

Asia

Mainland China, Hong Kong SAR, Macao, Taiwan, Indonesia, Japan, South Korea.

If your country is not available at checkout, please contact us and our team will be happy to assist you.

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Returns Policy

Our goal is to ensure that you are satisfied with your purchase. Due to hygiene and safety considerations for pets, we follow a strict policy to avoid cross-contamination between animals.

If you didn't use the product and the original package is complete you can return it within 7 days the order been delivered. You need to pay a 25% re-stocking fee.

Please note that all customized or personalized products are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged or defective.